Our Value

What We Offer

We’re in your corner, simplifying the benefits experience so you can spend more time pursuing the things you love.

We know that the most important part of anyone’s business is their people, and that’s why we put members first. Our team is on call to help you navigate your company’s benefits landscape, from explanation of benefits to questions on bills and claims. You’ve got a partner to help you every step of the way.

Meaningful Support

Health insurance can be complex, which is why our customer service team is on call to support the healthcare journey—from understanding benefits to finding providers or managing medial claims.

Access to Skilled Clinicians

Quality isn’t sacrificed to reduce cost—our nurse care managers, our provider networks and our affiliated clinical partners are industry leading.

Great Member Experience

From advocating for members to get the care they need, to supporting them through the claims process, our member experience team is there every step of the way.

Problem Resolution

Our dedicated support team is available to address any issues that arise for our members—so they can focus on their care and treatment.

Mobile Tools

Employees and their covered family members can access their benefit information from a desktop, tablet, and mobile app—whenever they choose.

And More

From world-class customer care for members and employers to sales support for brokers, we pride ourselves in making each interaction a meaningful and positive experience.

Access Your Plan

Online Portal

All of your benefits information is accessible online via our portal 24/7. We also provide phone consultations to help you understand coverage and healthcare options, and billing and obligations after visiting a provider. Our team advocates for you and will support you as you get the care you need.

Provider Network

Looking for links to your provider network? Visit our Partners page and click on your network to learn more.

Common Member Questions

How can I contact IAA?

If you have specific questions about your plan, you can always reach out to our general customer service, or a specific department. Emails are listed at the bottom of the contact us page, and general contact information included below.

‍Mail:

Insurance Administrator of America, Inc (IAA)

1934 Olney Avenue, Suite 200

Cherry Hill, NJ 08003

Contact Customer Service:

800-283-2524 (toll free)

856-470-1200 (local)

Hours:

M-Th 8:30am – 6:00pm

F 8:30am - 4:30pm

How can I access information about my plan's performance?

Our healthcare portal contains key information about your plan. To access the employer portal visit NEED WEBSITE and sign in with your login information.

You can always reach out to our customer service team to discuss specific questions you have.

Who can I contact with questions about eligibility, adding a new employee, or terminating an employee from my plan?

For any questions regarding eligibility you can reach out directly to our eligibility team via email at NEED EMAIL

I'm new to self-funding, can IAA help me better understand how self-funding works and why it might be a good option for my clients?

Yes - we believe in the value that self-funding brings to clients and are always eager to help our broker partners be in the best position to offer their clients solutions that will work for them over the long-term. If you're new to self-funding you can reach out directly to our President, Christine Hammerquist, who will personally help you get the information you need. You can reach her via email at NEED EMAIL

Why choose IAA over other TPAs?

We're constantly evolving to meet the needs of our clients. Our localized expertise, in-house offerings, and excellent customer service help drive strong value resulting in high client retention.